Client Support Specialist - Grapevine
Company: Paycom Payroll Llc
Location: Grapevine
Posted on: May 4, 2024
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Job Description:
The Paycom Specialist is responsible for providing world-class
service and support to clients. They retain and strengthen client
relationships by providing full-picture solutions and best practice
management. The Paycom Specialist will leverage technology to
ensure clients see a return on their investment by providing
guidance to clients in all areas of the system and influencing
clients to utilize system best practices to align with employee
usage strategies.RESPONSIBILITIESManage and build relationships
with assigned book of long-term clients via phone and
e-mailInvestigate, troubleshoot and resolve a high volume of more
routine/standard client inquiries received through both phone and
e-mail while anticipating additional questions and needsUses basic
knowledge of job procedures and Paycom system best practices to
solve routine problems that may at times require interpretation or
analysis to understandProvide proactive service and consultation to
maximize client employee usage and overall system
utilizationContribute to client retention and satisfaction through
timely follow-up and completion of issuesDetermine appropriate
resources necessary for each client inquiry and issue
resolutionCommunicates information to assigned book of long-term
clients that requires some explanation or interpretationReceives
instruction, guidance and direction from more senior level
specialistsCoordinate with internal departments and more senior
level specialists as needed to resolve client projects. Enter
relevant information into the CRM system after each contact to
ensure quality data to enable effective client retentionTrain
clients in the use of the Paycom system, proactively identifying
new client users and providing one-on-one system training when
appropriateEnsure payrolls for all assigned accounts are processed
with 100% accuracyActively engage in continuous learning and
self-improvement to complete required training programs, enhance
system knowledge and stay up to date on legislation impacting
clientsProvide system feedback to product management on behalf of
clientsShift Options:8am - 5pmEducation/Certification:Bachelors
DegreePREFERRED QUALIFICATIONSExperience:Some experience
troubleshooting more routine/standard client accounts/inquiries
utilizing problem-solving and analytical skills under moderate
supervisionBasic professional customer service experienceKnowledge
of basic auditing and reconciliationExperience as a user of the
Paycom systemExperience utilizing excel for imports and exports of
data with ability to perform moderately complex tasks, such as
working with large data sets, pivot tables and completing
formulas.Skills/Abilities:Technically savvy with the ability to
instruct clients on the use of Paycom productsComfortable with high
volume inbound and outbound calls and using persuasion and
influence to drive outcomes.Strong relationship building
abilityProfessional communication through phone, email, and in
personStrong listening skills and ability to apply empathy.Computer
skills in Windows and MS office and the ability to easily learn new
applications.Ability to work within a team to initiate solutions
and to assist team members in meeting performance goals.Adapt and
thrive in a fast-paced, changing environmentSelf-motivated to
complete assigned tasks and projects on timeAbility to maintain
organization of multiple tasks and projectsStrong attention to
detailAbility to maintain professional communication during all
client interactionsPerpetual learnerWillingness to work overtime
and additional hours outside normal shift. Working some weekends
will be required to meet team and department
goals.COMPETENCIESCustomer Focus: Builds strong customer
relationships and delivers customer-centric solutionsCollaborates:
Builds partnerships and works collaboratively with others to meet
shared objectivesCommunicates Effectively: Develops and delivers
multi-mode communications that convey a clear understanding of the
unique needs of different audiencesSituational Adaptability: Adapts
approach and demeanor in real time to match the shifting demands of
different situationsEnsures Accountability: Holds self and others
accountable to meet commitmentsPaycom is an equal opportunity
employer and prohibits discrimination and harassment of any kind.
Paycom makes employment decisions on the basis of business needs,
job requirements, individual qualifications and merit. Paycom wants
to have the best available people in every job. Therefore, Paycom
does not permit its employees to harass, discriminate or retaliate
against other employees or applicants because of race, color,
religion, sex, sexual orientation, gender identity, pregnancy,
national origin, military and veteran status, age, physical or
mental disability, genetic characteristic, reproductive health
decisions, family or parental status or any other consideration
made unlawful by applicable laws. Equal employment opportunity will
be extended to all persons in all aspects of the employer-employee
relationship. This policy applies to all terms and conditions of
employment, including, but not limited to, hiring, training,
promotion, discipline, compensation benefits, and separation of
employment. The Human Resources Department has overall
responsibility for this policy and maintains reporting and
monitoring procedures. Any questions or concerns should be referred
to the Human Resources Department. ****To learn more about Paycom's
affirmative action policy, equal employment opportunity, or to
request an accommodation - Click on the link to find more
information: paycom.com/careers/eeocby Jobble
Keywords: Paycom Payroll Llc, Euless , Client Support Specialist - Grapevine, Other , Grapevine, Texas
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