Service Writer

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Various other administrative duties BASIC QUALIFICATIONS:
  • 2+ years of experience as a heavy equipment service technician or service writer
  • Ability to work in a fast paced/high volume dealership
  • Detail oriented, time management, and teamwork skills
  • Excellent customer service and communication skills
  • Proficient computer skills, and experience with G-Suite & other service programs
  • A personal dedication to work safety and accountability
    
    Reasons to Join Team ASCO:
    
    Our Vision: To be a blessing to those we serve
    
    Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability
    
    Extensive Benefits unparalleled in our industry:
    
    100% Paid Health Insurance
    
    401K + Profit Sharing
    
    ASCO Children's Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education
    
    Paid Holidays + More!
    
    ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

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