VIP Manager
Company: Loews Hotels, LLC
Location: Arlington
Posted on: April 30, 2024
Job Description:
VIP Manager
Loews Arlington Hotel and Convention Center is a state-of-the-art,
full-service meetings and resort destination that caters to groups
of all sizes, as well as families who are looking for a world-class
experience in the epicenter of the premier sports and entertainment
district in the country. Centrally located between Dallas and Fort
Worth between iconic sports stadiums, Globe Life Field, home of the
2023 World Series Texas Rangers and AT&T Stadium, home of the
Dallas Cowboys, the 888-room resort features five restaurants and
lounges, two pools with an authentic sandy beach, cabanas and a
water slide as well as a fitness center, full-service spa and salon
and 266,000 square feet of meeting and event space.Job Specific
- Organizes and manages daily operation of Group, Wholesale and
VIP Reservations
- Establishes daily goals to maintain service levels
- Contributes to controlling departmental expenses (labor,
supplies, etc.)
- Monitors agents phone activity/productivity and addresses
necessary issues
- Maintains current knowledge of all functions within systems as
they relate to reservations (HIS, Winai, NetRez, Delphi)
- Builds internal group blocks as requested by appropriate hotel
managers
- Manages the maintenance of group cut off dates in
Delphi/HIS
- Meets with Group Agents weekly to discuss future groups,
challenges, progress
- Attends weekly pick up meetings, hotel operations meetings and
other meetings as scheduled.
- Attends Pre-Convention meetings as needed
- Works closely with Front Office Managers/Conference
Managers/Sales Managers to ensure a smooth and memorable experience
for our guests
- Maintains accurate and organized filing systems for groups,
VIPs, etc.
- Maintains accurate reference information for the Conference
Team and consistently communicates all new information
- Maintains a neat and organized reservations office
- Promotes the development of positive and strong relationships
with groups and any additional means of business contacts
encountered
- Ensures VIPs are blocked to correct room type.
- Ensures VIPs are entered into the all share file with accurate
information.
- Monitors room/suite status
- Prepares VIP packets with room key and registration card
- Flags all VIP accounts
- Provides meet and greet, as service requires
- Ensures VIP rooms / Suites ready by noon each day
- Prepares reports for group contact and relays pertinent
information to all departments
- Sets up and coordinates satellite check-in
- Implements and maintains tracking log for all Loews First
Guests
- Increases employee awareness in regard to all Loews First
guests and packages
- Creates and maintains a random guest feedback program
- Forwards all Loews First feedback to appropriate parties
- Assists as an Assistant Front Office Manager as required
- Other duties as assigned
- Ensures that all guest information and reservation requests are
fulfilled in a professional, prompt, courteous, and efficient
manner
- Promotes hotel food and beverage outlets and recreational and
seasonal activities
- Places dining, leisure, and recreational activity reservations
for guests
- Assists Sales/Conference Management with preliminary
arrangements for groups, including transportation, Mariners Club
reservations, and golf tournaments
- Monitors and ensures documentation of services provided in
Concierge Logbook
- Inspects and maintains overall cleanliness and appearance of
the Concierge desk, and lobby area, including temperature,
lighting, and music
- Trains and monitors the performance of Concierge staff
- Works with Universal Orlando and other in-house vendors to
satisfy guest entertainment needs
- Trains, praises, coaches, and counsels, and disciplines
according to Loews Hotels standards
- Produces weekly schedule for departmentGeneral
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems
and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and
fellow employees
- Executes emergency procedures in accordance with hotel
standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and
work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming
standardsQualifications
- Extensive knowledge of all hotel departments
- Excellent communication skills oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property
management
- Able to work a flexible schedule, including weekends and
holidaysEducation:
- Bachelor Degree in Hospitality Management or related field or
exceptionally strong technical and service skills Experience:
- Minimum two years experience in a supervisory position at a
comparable quality property or facility; Minimum two years
experience working with VIP services
Keywords: Loews Hotels, LLC, Euless , VIP Manager, Executive , Arlington, Texas
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