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Customer Service Representative - Manufacturing

Company: The Gund Company
Location: Euless
Posted on: November 23, 2022

Job Description:

Description:
First Shift
Full Time
On-site
Pay: $23-$31/hour - depending on experience

The Gund Company has an immediate opening at its Dallas Manufacturing Plant in Euless, TX for a full-time Order Fulfillment Specialist - specializing in managing the order fulfillment process for an aerospace customer.

Ideal candidates are driven problem-solvers with customer service experience in a manufacturing environment.
We are in the business of electrical insulation manufacturing and our team prides themselves in being a group of fun, driven, problem-solvers who LOVE what they do!

What exactly, are we looking for?

- An experienced customer service professional that knows how to manage an order fulfilment process in an aerospace
manufacturing environment.
- An individual who has created quotes to meet the customer needs (aerospace customers) and coordinated the process
through the delivery of the product (parts).
- An exceptional ability to address technical and complex service questions, prepare quotes, order status, pricing, and lead time.
- A professional skilled in working closely with Engineering, Quality, and Management team to resolve service, warranty, or
technical issues.

THIS IS NOT AN ORDER PICKER OPPORTUNITY!

- Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer's requirements.
- Fully communicate your technical knowledge to offer solution options to customers.
- Utilize suggestive selling ideas, cost reduction options, value added services, lead-time improvements, and related ideas to
constantly improve customer service.
- Efficiently navigate the company's Customer Relationship Management (CRM) software to document customer interactions,
enter quotes, orders, and delivery schedules.
Requirements:
What do we need from you?

- Experience with a job shop, machining, and manufacturing environment is required.
- Requires an associate degree OR bachelor's degree plus 3-5 or more years of related experience
OR No Degree with 5 years or more of related experience.
- Demonstrated ability to take a process from beginning to end (from quote to delivery).
- A genuine curiosity and deep desire to become the best (SME-Subject Matter Expert)!


Why Join Us?

- Higher than industry average wages
- Constant training and development to become THE BEST VERSION OF YOU!
- Comprehensive, low-cost employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- ESOP - Employee Stock Ownership Program - you own part of the business! If the business profits, so do you!
- A safe and healthy work environment.

*** The Gund Co.'s motto is We Take Care of Each Other, Take Care of the Customer and Take Care of the Business!

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual orientation, or disability.

PI196773520

Keywords: The Gund Company, Euless , Customer Service Representative - Manufacturing, Hospitality & Tourism , Euless, Texas

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