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Customer Service Representative - Manufacturing

Company: The Gund Company
Location: Euless
Posted on: November 23, 2022

Job Description:

First Shift
Full Time
Pay: $23-$31/hour - depending on experience

The Gund Company has an immediate opening at its Dallas Manufacturing Plant in Euless, TX for a full-time Order Fulfillment Specialist - specializing in managing the order fulfillment process for an aerospace customer.

Ideal candidates are driven problem-solvers with customer service experience in a manufacturing environment.
We are in the business of electrical insulation manufacturing and our team prides themselves in being a group of fun, driven, problem-solvers who LOVE what they do!

What exactly, are we looking for?

- An experienced customer service professional that knows how to manage an order fulfilment process in an aerospace
manufacturing environment.
- An individual who has created quotes to meet the customer needs (aerospace customers) and coordinated the process
through the delivery of the product (parts).
- An exceptional ability to address technical and complex service questions, prepare quotes, order status, pricing, and lead time.
- A professional skilled in working closely with Engineering, Quality, and Management team to resolve service, warranty, or
technical issues.


- Manage the Order Fulfillment Process to ensure the complete satisfaction of the customer's requirements.
- Fully communicate your technical knowledge to offer solution options to customers.
- Utilize suggestive selling ideas, cost reduction options, value added services, lead-time improvements, and related ideas to
constantly improve customer service.
- Efficiently navigate the company's Customer Relationship Management (CRM) software to document customer interactions,
enter quotes, orders, and delivery schedules.
What do we need from you?

- Experience with a job shop, machining, and manufacturing environment is required.
- Requires an associate degree OR bachelor's degree plus 3-5 or more years of related experience
OR No Degree with 5 years or more of related experience.
- Demonstrated ability to take a process from beginning to end (from quote to delivery).
- A genuine curiosity and deep desire to become the best (SME-Subject Matter Expert)!

Why Join Us?

- Higher than industry average wages
- Constant training and development to become THE BEST VERSION OF YOU!
- Comprehensive, low-cost employee benefits: Health, Dental, Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to 6% of contributions
- ESOP - Employee Stock Ownership Program - you own part of the business! If the business profits, so do you!
- A safe and healthy work environment.

*** The Gund Co.'s motto is We Take Care of Each Other, Take Care of the Customer and Take Care of the Business!

EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual orientation, or disability.


Keywords: The Gund Company, Euless , Customer Service Representative - Manufacturing, Hospitality & Tourism , Euless, Texas

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