Customer Service Representative - Manufacturing
Company: The Gund Company
Posted on: November 23, 2022
Pay: $23-$31/hour - depending on experience
The Gund Company has an immediate opening at its Dallas
Manufacturing Plant in Euless, TX for a full-time Order Fulfillment
Specialist - specializing in managing the order fulfillment process
for an aerospace customer.
Ideal candidates are driven problem-solvers with customer service
experience in a manufacturing environment.
We are in the business of electrical insulation manufacturing and
our team prides themselves in being a group of fun, driven,
problem-solvers who LOVE what they do!
What exactly, are we looking for?
- An experienced customer service professional that knows how to
manage an order fulfilment process in an aerospace
- An individual who has created quotes to meet the customer needs
(aerospace customers) and coordinated the process
through the delivery of the product (parts).
- An exceptional ability to address technical and complex service
questions, prepare quotes, order status, pricing, and lead
- A professional skilled in working closely with Engineering,
Quality, and Management team to resolve service, warranty, or
THIS IS NOT AN ORDER PICKER OPPORTUNITY!
- Manage the Order Fulfillment Process to ensure the complete
satisfaction of the customer's requirements.
- Fully communicate your technical knowledge to offer solution
options to customers.
- Utilize suggestive selling ideas, cost reduction options, value
added services, lead-time improvements, and related ideas to
constantly improve customer service.
- Efficiently navigate the company's Customer Relationship
Management (CRM) software to document customer interactions,
enter quotes, orders, and delivery schedules.
What do we need from you?
- Experience with a job shop, machining, and manufacturing
environment is required.
- Requires an associate degree OR bachelor's degree plus 3-5 or
more years of related experience
OR No Degree with 5 years or more of related experience.
- Demonstrated ability to take a process from beginning to end
(from quote to delivery).
- A genuine curiosity and deep desire to become the best
(SME-Subject Matter Expert)!
Why Join Us?
- Higher than industry average wages
- Constant training and development to become THE BEST VERSION OF
- Comprehensive, low-cost employee benefits: Health, Dental,
Vision, Life, and Disability
- 401(k) retirement savings program with a 50% employer match up to
6% of contributions
- ESOP - Employee Stock Ownership Program - you own part of the
business! If the business profits, so do you!
- A safe and healthy work environment.
*** The Gund Co.'s motto is We Take Care of Each Other, Take Care
of the Customer and Take Care of the Business!
EEO Statement: It is the policy of The Gund Company to recruit,
hire, train, and promote employees without discriminating based on
race, gender, age, religion, national origin, veteran status,
sexual orientation, or disability.
Keywords: The Gund Company, Euless , Customer Service Representative - Manufacturing, Hospitality & Tourism , Euless, Texas
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