Operations Director, Operational Excellence

Company: JLL
Location: Dallas
Posted on: April 1, 2026

Job Description:

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Data Center Operational Excellence - Operations Director Position Summary Support comprehensive data center operations across regional facilities, providing strategic leadership for mission-critical infrastructure operations while driving operational excellence, reliability, and efficiency to meet stringent service level agreements and business objectives. Key Responsibilities Strategic Operations Leadership Develop and execute operational support strategies for data center portfolio including capacity planning, performance optimization, and service delivery enhancement. Establish operational standards, policies, and procedures while ensuring alignment with corporate objectives, client requirements, and industry best practices for mission-critical infrastructure management. Multi-Site Operations Management Support operations across multiple data center facilities and clients. Provide support to facility managers, engineering teams, and technical staff. Provide technical expertise and program implementation support on deliverables (client service, operational, field execution) of operations and critical environments. Provide or coordinate SME resources to support the needs of the account or site. Risk Management and Compliance Establish enterprise-level risk management frameworks for operational activities including business continuity planning, disaster recovery, and security protocols. Ensure compliance with industry regulations, safety standards, and corporate policies while implementing audit processes and quality assurance programs. Innovation and Technology Integration Drive adoption of emerging technologies including automation systems, predictive analytics, and IoT platforms to enhance operational efficiency and reduce manual intervention. Champion digital transformation initiatives and evaluate new technologies for competitive advantage and operational improvement. Team Development Provide leadership and coaching to operations teams to build capabilities in operational excellence methodologies, problem-solving techniques, and performance improvement practices. Foster collaboration between facilities, engineering, and support teams. Required Qualifications 5 years operational experience with responsibility for leading teams in a data center environment Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills. Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward. Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions. Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity. Strong judgment, problem-solving and crisis management skills. Excellent interpersonal and relationship building skills. Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc. Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software. Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations. Proven record of providing excellent internal and external customer service This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 139,400.00 – 139,400.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Atlanta, GA, Charlotte, NC, Chicago, IL, Dallas, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Keywords: JLL, Euless , Operations Director, Operational Excellence, IT / Software / Systems , Dallas, Texas