Client Support Representative (Spanish Speaking)
Company: Wells Fargo
Location: Euless
Posted on: May 15, 2022
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Job Description:
About this role: Wells Fargo is seeking an Associate Customer
Success Representative in Everyday Banking Spanish as part of
Consumer and Small Business Banking Operations. Learn more about
the career areas and lines of business at wellsfargojobs.com . In
this role you will: Support customers and resolve moderate to
complex inquiries or issues regarding financial products and
services via phone Perform routine tasks such as answering
inquiries, resolving problems, and providing a best-in-class
customer experience while adhering to work guidelines, policies,
and regulations Regularly receive direction from management,
escalate questions and refer more difficult issues to Sr. Customer
Success Representatives Resolve customer issues in a friendly and
courteous manner in both English and Spanish Express empathy when
helping our customers as you correct their issues Need to be
comfortable assisting our customers on the phone for long stretches
of time in a fast-paced environment where there is a high volume of
calls Navigate multiple computer systems as you research customer
needs and offer solutions, all while communicating effectively and
accurately when delivering information. Effectively multitasking
will be the secret to your success Testing: A pre-employment
assessment is required for this position. After submitting your
application, please monitor your email for future communications.
Must be able to pass the Spanish Speaking Proficiency Exam
administered by a third-party vendor and able to service customers
in both English and Spanish. Eligible for a 5% language
differential. Compensation: Starting rate $18.00 per hour Training
and Schedule: You will receive in-depth classroom training,
continued on-the-job training, and coaching to learn about Wells
Fargo banking products, procedures, and services. Training class
starts on 6/21/22 for 7 weeks. Training hours are 8:30 a.m. - 5:00
p.m. Monday - Friday. You are required to attend the full duration
of this paid 7 weeks of training. We're open from Sunday -
Saturday, 6:00 a.m. - 12:00 am (Central Time Zone). Your regular
work schedule will be based on business need and will include
working at least one weekend day and some holidays. Schedule may be
eligible for a shift differential of 15% under the terms of the
shift differential policy. Required Qualifications: 6 months of
assessing and meeting the needs of customers or solving customer
problems experience, or equivalent demonstrated through one or a
combination of the following: work experience, training, military
experience, education Bilingual speaking proficiency in
Spanish/English Desired Qualifications: Ability to provide strong
customer service while listening, eliciting information
efficiently, comprehending, and resolving complex customer issues
Ability to interact with integrity and a high level of
professionalism with all levels of customers, team members, and
management Basic Microsoft Office Skills Ability to navigate
multiple computer systems, applications, and utilize search tools
to find information Experience delivering results in a fast-paced,
deadline driven environment Excellent verbal, written, and
interpersonal communication skills Good attention to detail and
accuracy skills Ability to quickly learn business operations and
processes Job Expectations: Must be able to attend full duration of
required training period. Must take and pass required Spanish
language assessment Work Location: 1301 Solana Blvd. Bldg 1,
Westlake TX RWF22 We Value Diversity At Wells Fargo, we believe in
diversity, equity and inclusion in the workplace; accordingly, we
welcome applications for employment from all qualified candidates,
regardless of race, color, gender, national origin, religion, age,
sexual orientation, gender identity, gender expression, genetic
information, individuals with disabilities, pregnancy, marital
status, status as a protected veteran or any other status protected
by applicable law. Employees support our focus on building strong
customer relationships balanced with a strong risk mitigating and
compliance-driven culture which firmly establishes those
disciplines as critical to the success of our customers and
company. They are accountable for execution of all applicable risk
programs (Credit, Market, Financial Crimes, Operational, Regulatory
Compliance), which includes effectively following and adhering to
applicable Wells Fargo policies and procedures, appropriately
fulfilling risk and compliance obligations, timely and effective
escalation and remediation of issues, and making sound risk
decisions. There is emphasis on proactive monitoring, governance,
risk identification and escalation, as well as making sound risk
decisions commensurate with the business unit's risk appetite and
all risk and compliance program requirements. Candidates applying
to job openings posted in US: All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. Candidates
applying to job openings posted in Canada: Applications for
employment are encouraged from all qualified candidates, including
women, persons with disabilities, aboriginal peoples and visible
minorities. Accommodation for applicants with disabilities is
available upon request in connection with the recruitment
process.
Keywords: Wells Fargo, Euless , Client Support Representative (Spanish Speaking), Other , Euless, Texas
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