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Client Service

Company: Pyramid Consulting, Inc
Location: Euless
Posted on: January 24, 2023

Job Description:

Immediate need for a talented Client Service -with experience in the Telecom -Industry.This is a 4+ Months Contract opportunity with long-term potential and is located in Euless, TX. Please review the job description below.
Job ID: 22-78659

Key Responsibilities:

  • The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
  • Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Client and ancillary partners.
  • Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Client Partners.
  • May work across other departments to train on resolving different client issues.
  • The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
  • The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.
  • Qualifications:
  • High School Diploma or GED required College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience
  • Schedule - must have flexibility to work evenings, weekends, holidays as required
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, internet, email
  • Excellent oral and written communications skills, particularly in a phone or email context,
  • Experience working in a contact center metrics driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  • Experience working in the automotive industry
  • Moderate noise level. Frequent exposure to outdoor weather conditions.

    Our client is a leading Telecom -Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Keywords: Pyramid Consulting, Inc, Euless , Client Service, Other , Euless, Texas

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