Company: Pyramid Consulting, Inc
Posted on: January 24, 2023
Immediate need for a talented Client Service -with experience in
the Telecom -Industry.This is a 4+ Months Contract opportunity with
long-term potential and is located in Euless, TX. Please review the
job description below.
Job ID: 22-78659
- The CSR will partner with all parties informed of the status of
open issues and will work closely with escalation partners to
identify, document and monitor any and all exceptions to the
standard processes to create a list of best practices.
- Maintaining relationships with existing customers includes
problem solving by the CSR, by consulting with dealers and
educating them about Client and ancillary partners.
- Part of this process will include identifying, assessing and
resolving these issues and determining who needs communication on
these issues, including central functions such as IT or Product, or
any such Client Partners.
- May work across other departments to train on resolving
different client issues.
- The CSR will provide responsive, timely telephone, chat and
email support. The CSR shall personally act as the single,
point-of-contact for their issues from identification through
resolution as often as possible (i.e. take the call and handle
internally vs. transfer or provide other contacts).
- The CSR will also oversee/monitor the resolution to all
problems, regardless of delegation to other departments.
- High School Diploma or GED required College degree or
equivalent experience preferred.
- Minimum of 2 years of Call center and/or client interfacing
- Schedule - must have flexibility to work evenings, weekends,
holidays as required
- Multi-task and prioritize required. Ability to handle multiple
projects/tasks at a time.
- Understand foundational levels of computers and technology,
- Excellent oral and written communications skills, particularly
in a phone or email context,
- Experience working in a contact center metrics driven
- Strong communication skills and basic computer
- Ability to operate under tight pressure
- Experience working in the automotive industry
- Moderate noise level. Frequent exposure to outdoor weather
Our client is a leading Telecom -Industry and we are currently
interviewing to fill this and other similar contract positions. If
you are interested in this position, please apply online for
Keywords: Pyramid Consulting, Inc, Euless , Client Service, Other , Euless, Texas
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