Host at Cold Beers & Cheeseburgers - Euless Texas

Company: Square One Concepts
Location: Euless
Posted on: September 4, 2024

Job Description:

Description:Job Summary:As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.
Duties/Responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
• Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
• Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
• Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
• Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
• Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
• Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
• Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
• Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
• Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
• Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
• Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
• Assist with cashiering duties, including handling cash transactions and processing payments accurately.
• Stay updated on current promotions, events, and offerings to provide accurate information to guests.
• Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
• Performs other related duties as assigned.Requirements:Required Skills/Abilities:
  • Proven experience in a customer service role, preferably in the hospitality industry.
  • Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
  • Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
  • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
  • Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
  • Knowledge of food and beverage menus, including allergen information, is a plus.
  • A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
  • Must be able to work flexible hours, including evening, weekends, and holidays.
  • Must have a valid Food Handlers Certification
  • Ability to learn cash register software used by bar or restaurant POS - Aloha, Hot Schedule, PaylocityEducation and Experience:
    • Must be at least sixteen years old.
    • High school diploma or equivalent (preferred).
    • Previous experience in a high-volume restaurant environment is preferred.Physical Requirements:
      • Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
      • Must be able to lift at least 15 pounds.Benefits & Perks:
        • Accrual up to 40 hours of PTO
        • Dining Discounts - 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
        • Corporate Shoe Program through Shoes for Crews and Skechers
        • Competitive Pay
        • Flexible Scheduling
        • 401(k)Full - Time employees are eligible for the following additional benefits:
          • Medical & Prescription
          • Dental & Vision
          • Health Saving Account (HSA)
          • Wellness Program
          • Discount Pet Care Plan*For a complete list of our benefits please visit: squareoneconceptsinc.com/careers
            
            
            
            PI7c39c45836a8-37248-35456624

Keywords: Square One Concepts, Euless , Host at Cold Beers & Cheeseburgers - Euless Texas, Other , Euless, Texas