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Fraud Analyst (Level II)

Company: Aerotek
Location: Euless
Posted on: May 11, 2020

Job Description:

**IMMEDIATE HIRING FOR FRAUD ANALYSTS** Duration: 12 months CTH The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the bank. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor. Integrity is important in this role. Required Skills: * Customer service experience, demonstrated commitment to providing quality customer service * Proven history of dependability * Proficient with computers. Ability to navigate multiple computer systems while interacting with the customer * Ability to work a flexible schedule to meet business needs * Experience working in a team environment * Ability to think critically and use good, sound judgment in decision making * Self-motivated and goal-oriented * Ability to work in a fast paced call center environment, balancing the need to support the inbound call center while meeting production and quality goals such as Average Handle Time, Availability, Quality, etc. * Excellent verbal and written communication skills * Ability to effectively handle difficult client issues * Proficiency in dealing with customers issues in both a routine and complex environment * Ability to multi-task and proven track record of working independently * Ability to adapt quickly to changes in the environment Desired Skills * College degree or commensurate work experience preferred * 2-4 years of customer service experience * Inbound/Outbound call center experience and/or fraud experience * Knowledge of banking operations * Knowledge of fraud systems applications * Strong analytical skills Training: M-F 12:30 pm-9:00 pm (first 7 weeks) 3 classroom & 4 weeks of OJT Regular schedule: schedules will be Tuesday - Saturday, 12:30 pm - 9:00 pm *Resource must be able to work ALL shifts* Pay Rate: $20.00 TESTING - 90% High Volume Call Center Average calls per day 70 to 80 Heavy customer service Heavy Call center Fraud Analyst Banking Experience Contact Info: Venkat, 4254260607. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Euless , Fraud Analyst (Level II), Professions , Euless, Texas

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