Client Service Representative - Bilingual Spanish

Company: Atrium
Location: Euless
Posted on: March 19, 2023

Job Description:

Overview The position of Client Service Representative I entails being the primary customer support for our contact-center. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim's product offerings. This is a temporary 3 month assignment. Shift/HoursVarying shifts between 8:00 AM - 8:00 PM (local time)40 hours per week, no overtime will be offeredTraining will be fully onsite, then potential for hybrid schedule once training is completed ResponsibilitiesPartner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practicesMaintain relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partnersPart of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim PartnersMay work across other departments to train on resolving different client issuesProvide responsive, timely telephone, chat and email support. The CSR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts)Oversee/monitor the resolution to all problems, regardless of delegation to other departments Minimum QualificationsHigh School Diploma or GED required Minimum 1+ years of customer service experience or in-service industry i.e. restaurantMinimum 2+ years of Call center and/or client interfacing experience Bilingual in English and Spanish is requiredSchedule - must have flexibility to work evenings, weekends, holidays as required Multi-task and prioritize required. Ability to handle multiple projects/tasks at a timeUnderstand foundational levels of computers and technology, internet, emailExcellent oral and written communications skills, particularly in a phone or email context,Experience working in a contact center metrics driven environmentStrong communication skills and basic computer knowledgeAbility to operate under tight pressureExperience working in the automotive industry Preferred QualificationsCollege degree or equivalent experience preferred Requisition DisclaimerPlease note contractors are engaged to provide services on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium.By applying for this position you agree to the Atrium Terms and Conditions. Agreeing to these terms, includes permission to use the email address and mobile phone number you provide during the application process or throughout the duration of your prospective or actual employment to notify you of job openings, profiles, articles, news, and other employment-related information, as well as to notify you of special promotions or additional products and services offered by us or our affiliates and partners (collectively, "Atrium Alerts"). Atrium Alerts may be sent by email, phone or text message. Your personal information will be safely stored in our database. Atrium does not sell your personal information to third parties. Text message and data rates may apply. To OPT OUT of text messaging or to modify your communication preferences for Atrium Alerts at any time, please contact us at privacyadministrator@atriumstaff.com.If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Posting#zip

Keywords: Atrium, Euless , Client Service Representative - Bilingual Spanish, Sales , Euless, Texas