Client Service Rep I

Company: Softpath System
Location: Euless
Posted on: May 22, 2023

Job Description:

Job Description

Job Summary:
The position of Client Service Representative I entails being the primary customer support for our contact-center. Success in this position requires that the CSR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services. The CSR is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CSR to be confident in both the knowledge of the business as well as Manheim's product offerings.
General Responsibilities:

• The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.
• Maintaining relationships with existing customers includes problem solving by the CSR, by consulting with dealers and educating them about Manheim and ancillary partners.
• Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.
• May work across other departments to train on resolving different client issues.
• The CSR will provide responsive, timely telephone, chat and email support. The CSR shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).
• The CSR will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.
  Qualifications :
  • High School Diploma or GED required College degree or equivalent experience preferred.
  • Minimum of 2 years of Call center and/or client interfacing experience
  • Schedule - must have flexibility to work evenings, weekends, holidays as required
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, internet, email
  • Excellent oral and written communications skills, particularly in a phone or email context,
  • Experience working in a contact center metrics driven environment
  • Strong communication skills and basic computer knowledge
  • Ability to operate under tight pressure
  • Experience working in the automotive industry Work Environment:
    Moderate noise level. Frequent exposure to outdoor weather conditions.
    
    Employees will work 100% onsite until fully trained and then potential for hybrid schedule.
    MUST have 1 yr customer service experience or in service industry i.e. restaurant, dependability; ability to be on the phone most of the time; computer literacy
    HOURS: Will vary but within 8AM - 8PM local time
    40hour work week; OT will NOT be offered
    Must be bilingual - English and Spanish

Keywords: Softpath System, Euless , Client Service Rep I, Sales , Euless, Texas